Job Description

Job Description

Job Description

Pay Range : $25.50 - $26.00 per hour (Non-exempt)

Location: Santa Ana, California (Segerstorm)

Who We Are:

7 Leaves Café isn't just your average coffee shop, we're a passionate community dedicated to enriching the human experience through authentically crafted beverages and a warm, inviting atmosphere. Founded in 2011 by a group of siblings and friends, we've blossomed into a thriving chain with over 40 locations across the Southwestern United States. At the heart of everything we do are thoughtfully crafted drinks, genuine hospitality, and spaces that feel warm, inviting, and inspiring.

About the Role:

As a Store Manager, you bring the 7 Leaves experience to life. You oversee daily operations while cultivating a positive, welcoming environment rooted in great service, high-quality drinks, and genuine connection. Through your leadership, your team delivers consistency, care, and a memorable experience for every guest.

Job Responsibilities:

• Create an enjoyable and welcoming experience for every customer that walks through our door through their management of store's operations, staffing, customer satisfaction, product quality, financial performance and team development and increase profitability through staffing, operations, etc.
• Regularly review the store environment and key business indicators to identify obstacles, concerns, and opportunities for improvements; action plans are created to drive success for these challenges
• Nurture and coach team members for personal and professional growth as individuals, and in a team environment (setting and monitoring team members' personal goals, holding team members accountable, maintain a "customer comes first" attitude)
• Provide team members with training and guidance to maintain the standards of 7 Leaves Cafe
• Drive sales, increase efficiency, and provide problem solving skills to maintain store operations operations (customer satisfaction, product quality, safety, security, compliance, etc.)
• Inspire and encourage a team of dedicated and goal driven individuals to create a positive impact in their community
• Collaborates with District Managers to make the most effective decisions and achieve results that grow our business and customer base
• Perform other duties as assigned

• Have at least 1 year of customer service or retail management experience
• Must be able to work at any location in assigned district or county
• Have an excellent communication, problem-solving, interpersonal, and organizational skills
• Have strong leadership skills and able to use it to coach and develop team members
• Have a strong team well-being and sales focused mindset
• Eager to learn and build on constructive feedback
• Able to manage store operations independently and effectively in a fast-paced environment
• Able to manage multiple situations simultaneously and ensure that established service levels are achieved at all times
• Possess the ability to deliver constructive feedback, and guide conflict resolution
• Able to develop and grow future leaders for the organization
• Prolonged periods of standing, stooping, and walking
• Must be able to regularly lift at least 45 lbs

Why You'll Love Working Here:

• Stay fueled and inspired: Enjoy your favorite handcrafted drinks on and off the clock with team member discounts.
• Comprehensive benefits: Medical, dental, and vision plans available for eligible team members, along with paid time off and sick pay to support your overall health and well-being.
• A culture that matters: Join a team that values authenticity, collaboration, and fun - where your personality and ideas are welcomed.
• Grow and be rewarded: Participate in our quarterly bonus pool and be recognized for your contributions and impact.
• Career development: Take advantage of mentorship, hands-on training, and opportunities to advance within the company.

7 Leaves Cafe Corporation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law. This organization participates in E-verify.

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