Job Description

Job Description

Job Description

Lead Daily Operations & Drive Customer Experience + Growth and Development

This Jobot Job is hosted by: Emily Klopfenstein
Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.
Salary: $60,000 - $75,000 per year

A bit about us:

Ready to step into a key leadership role at a community-focused bank where your skills will shape daily operations and customer relationships?

With a mission rooted in service, integrity, and community engagement, this financial institution is dedicated to providing exceptional banking solutions through personalized service and operational excellence. The team embraces a culture of collaboration and accountability, promoting professional growth while ensuring regulatory compliance and superior customer experience.

Why join us?

• Take on a key leadership role with real impact on branch operations and customer experience
• Grow your career in a supportive environment focused on mentorship, training, and advancement
• Contribute to a collaborative team culture that values professionalism, compliance, and service
• Engage in community outreach while working for a stable, growth-oriented organization
• Enjoy strong work-life balance and structured development opportunities

Job Details

The Assistant Branch Manager supports the daily operations and performance of the retail banking branch, stepping into leadership in the absence of the Branch Manager. This role requires strong interpersonal and organizational skills to lead staff, resolve customer issues, and maintain regulatory compliance. The Assistant Branch Manager helps drive branch profitability through customer service excellence, staff coaching, and product cross-selling, while ensuring efficient branch procedures and operational integrity are upheld.

Key Responsibilities:

• Support overall branch operations, customer satisfaction, and business growth
• Supervise, train, and mentor branch staff; participate in evaluations and corrective actions
• Ensure compliance with federal and state banking regulations and internal policies
• Manage branch cash operations, certifications, and large transaction approvals
• Review daily operational reports, oversee account documentation, and approve new accounts
• Lead or assist with staff meetings, compliance training, and strategic discussions
• Serve as a resource for escalated customer issues and complex transactions
• Ensure security protocols, opening/closing procedures, and cash limits are followed
• Promote banking products and services; encourage staff referrals and cross-selling
• Attend community events and provide leadership coverage across locations as needed

Requirements:

• 5+ years of banking experience; 2+ years in a supervisory role
• Strong knowledge of banking regulations (BSA, AML, CIP, OFAC, etc.)
• Excellent communication, time management, and multi-tasking skills
• High school diploma or equivalent required
• Proficiency in Microsoft Office and banking systems
• Ability to lead by example, work independently, and make risk-based decisions

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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Job Tags

Work at office, Local area,

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