Overview Dutch Speaking Content Moderation/Customer Service Agent in Malta. This role combines content moderation to uphold community guidelines with customer service support for Dutch-speaking clients. The position is based in Malta. Salary: Yearly salary €26.000 excluding bonuses. The range is provided by Next Job Abroad; your actual pay will be based on your skills and experience. Please talk with your recruiter to learn more. Responsibilities Monitor and review user-generated content to ensure it meets our community standards Provide customer support via chat, email, and phone to our Dutch-speaking clients Serve as the go-to person for resolving customer inquiries with a positive attitude Collaborate with colleagues to refine moderation processes and improve user experiences Keep an accurate record of customer interactions and moderation tasks Share insights to help enhance services and user satisfaction Stay updated on best practices in content moderation and customer service Requirements Fluency in Dutch and strong command of English; additional languages are a bonus Experience in customer service or content moderation is a plus Keen eye for detail and ability to analyze content Strong communication skills and a friendly attitude Ability to juggle multiple tasks and think on your feet in a busy environment Familiarity with CRM tools and moderation software is beneficial Willingness to live and work in Malta and enjoy what it offers Genuine interest in content moderation and online safety Benefits Career growth opportunities in a renowned iGaming company International and diverse work environment Competitive performance bonuses Lower cost of living in Malta with a rich history and culture Fully paid training by certified instructors State-of-the-art premises with relaxing break areas Special events and community & social responsibility initiatives Work for a Great Place to Work-Certified Company Relocation package (reviewed case by case) #J-18808-Ljbffr Next Job Abroad
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