Job Description
Description We're hiring a housekeeping manager to provide excellent sanitation and customer service to our hotel guests. You'll be responsible for leading the housekeeping staff, ensuring team members perform their job duties to our high standards, and keeping the housekeeping department well-stocked with cleaning supplies. Applicants should have hospitality experience, enjoy their work, and demonstrate a commitment to meeting and exceeding guest expectations. Previous experience in a supervisory role is required. If this sounds like you, apply now!
Responsibilities Make Housekeeping Boards
Conduct a daily stand-up meeting
Ensure Cart Rooms are stocked, functional, clean, and tidy
Conducting thorough inspections of Vacant Dirty rooms, correcting deficiencies, and making them Vacant Ready
Conduct a thorough inspection of all rooms, ensuring they are up to the property's high standards
Communicating with the staff and guests in a professional, friendly, and welcoming manner
Efficiently track room service refusals
Effectively track HKPG Boards, Goal Times, and Equipment Use
Ensure staff safety during National Emergencies (i.e., COVID-19, other pandemics, and anything that affects the property that is outside of staff/managerial control)
Clear departures
Track individual housekeepers' time per room
Ensure Housekeeping Payroll doesn't exceed the guidelines outlined in the budget
Ensure HKPG minutes per room don't exceed 35 minutes
Create and enforce goal times
Keep the minutes per room spreadsheet updated
Host a housekeeping standup meeting
Maintain accurate inventory for supplies related to the rooms department
Ensure that discarded linen is filled out each day
Updated linen tracker spreadsheet
Order necessary housekeeping supplies
Identify potential maintenance concerns and relay pertinent information
Track late departures
Enforcement of property rules
Self-Management- Meeting deadlines, organizing projects, etc.
Coordinate scheduled maintenance efforts with Maintenance
Effective and efficient use of GXP
Ensure all able HKPG Staff are using GXP
Qualifications Detail Oriented Many tasks associated with being an Executive Housekeeper are tedious. They require accuracy; thus, the professional must be able to identify details with 100% accuracy and follow up to ensure tasks are accomplished in a timely manner
Technological Proficiency Many of the professional's tasks will be completed on the computer. Proficiency is required with FOSSE, MARSHA, MGS, GXP, and Microsoft Office
Brand Standards. The professional must be capable of making hasty decisions, tailored toward maintaining high guest satisfaction and efficiently implementing new standards Marriott imposes
Professional Demeanor A professional must maintain a neat look, appearance, and demeanor always. Being the primary department representative, you must make the staff and guests feel comfortable and confident with the decisions and resolutions you provide. The professional must lead from the front and set the standard for all other associates to follow
Strong Speech Like the Professional Demeanor requirement, strong verbal communication is required. If the professional is not confident, particularly in conflict resolution, the guest will not be satisfied with the outcome of the conversation. Additionally, the same applies when communicating with staff
Conflict Resolution Employees, guests, and job applicants will seek clarity and resolutions from the Executive Housekeeper. Being able to assess the situation, figure out a reasonable resolution, and verbalize it is challenging. However, it is the primary role of the Executive Housekeeper
Leadership Capabilities Housekeeping is the most challenging department to manage. Professionalism and tact are required when communicating with associates
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Job Tags
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