Job Description

Job Description

Job Description

Location: This is an On-site position. It can be located in Stuart, FL; Miami, FL; Chiefland, FL; Williston, FL

This is a TEMPORARY Position.

JOB SUMMARY:

We are looking for a TEMPORARY Fraud Prevention Analyst to join our team for a short period of time. The Fraud Prevention Analyst helps protect Seacoast Bank and its customers by accurately detecting fraudulent transactions, taking swift action to prevent losses, and supporting recovery and remediation efforts. Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Identify, prevent, and mitigate losses specific to check, account take over, kiting, dormant, elder abuse, and online fraud.
• Monitor and review fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
• Document fraud alerts, build case files, and escalate appropriately.
• Work through high volumes of potential alerts to confirm limited actual fraud events.
• Monitor Fraud Department inbox, respond to inquiries, and escalate appropriately.
• Provide research and investigative support to assist Fraud Investigators with ongoing investigations.
• Handle inbound and outbound fraud related calls with customers and other financial institutions.
• Perform other duties as assigned.
• Adheres to Seacoast Bank’s code of conduct.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree or equivalent work experience of at least 2+ years of financial services experience or related area.
• 2+ years of financial services experience within fraud and/or information security processes and procedures areas or related area.
• Experience in online banking fraud prevention, detection and mitigation areas preferred.
• Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.
• Demonstrate excellent communication (written and verbal) and interpersonal skills; ability to communicate effectively and project a professional image when conducting phone interviews to identify fraud/scams.
• Demonstrate sound judgement, decision-making, and problem-solving skills.
• Ability to work independently and exercise a high degree of initiative.
• Ability to maintain confidentiality of sensitive information.
• Comfortable working flexible hours to meet tight deadlines to mitigate potential loss.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software among others.

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