Job Description

Job Description

StepStone Hospitality is seeking a passionate, experienced, and dynamic  General Manager to lead the team at the Connally Hotel, in the downtown Atlanta area. 

As General Manager, you will be responsible for the overall success of the hotel — leading daily operations, shaping strategic direction, and championing a culture that values employees and guests alike. 

• Recruit, train, mentor, and lead department heads and team members.
• Foster a collaborative and inclusive work environment that promotes high morale and productivity.
• Uphold and model company and brand standards in appearance, professionalism, and behavior. 
• Ensure team alignment with StepStone’s mission, vision, and values
• Manage all aspects of hotel operations including front office, housekeeping, food & beverage, maintenance, and sales.
• Maintain high service standards and guest satisfaction, with a focus on GSS/TripAdvisor performance.
• Ensure compliance with brand standards and operational policies.
• Develop and manage budgets, forecasts, and financial KPIs.
• Monitor revenue, expenses, and profitability, taking corrective actions when needed.
• Analyze performance data and implement initiatives to drive operational efficiency and revenue growth. 
• Partner with sales and marketing teams to optimize occupancy and revenue.
• Build strong community relationships to increase local and group bookings.
• Support innovative marketing strategies to elevate brand presence and market share.
• Ensure compliance with all local, state, and federal regulations, including health and safety standards.
• Lead emergency preparedness, risk management, and property safety initiatives.
• Oversee preventative maintenance programs to protect property assets.
• Other duties as assigned

Requirements:

• Minimum 3 years of experience as a Hotel General Manager in a branded hotel environment. 
• Experience with  Choice brand strongly preferred. 
• Demonstrated success in guest satisfaction, team leadership, and financial performance. 
• Strong operational knowledge across all hotel departments. 
• Proven ability to engage and develop teams with a hands-on leadership style. 
• Solid understanding of budgeting, forecasting, and P&L management. 
• Excellent communication, organizational, and interpersonal skills. 
• Proficiency in hospitality management systems and tools. 
• Bachelor’s degree in hospitality, Business Administration, or a related field preferred.
• Strong sense of accountability and ownership.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits including medical, dental, vision, retirement plans, and PTO.
• Opportunities for career growth and professional development within StepStone Hospitality.
• A supportive, team-oriented work environment in a thriving community. 

StepStone Hospitality is a premier hospitality management company dedicated to creating exceptional guest experiences and cultivating exceptional teams. We are an equal-opportunity employer and value diversity in our workplace. 

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