Join to apply for the Hotel Manager role at Ventana Canyon Club and Lodge The Hotel Manager oversees the daily operations of the front desk, housekeeping, and the spa staff. In this role, you will be responsible to plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of hotel operations. The Hotel Manager is responsible for the quality and satisfaction of hotel guest and member experience as well as staff member's performance and job satisfaction. The goal is to enhance member /customer dedication and expand our clientele by strengthening our hotel's reputation. Duties/Responsibilities Ensures a positive experience for members and guests with all Spa and Hotel Operations interactions. Responsible for addressing customer concerns and issues in a timely and effective manner. Assist in planning, developing, and implementing organizational policies and goals. Assist in the assurance that the physical property is maintained at a high level of cleanliness and attractiveness. Inspect facilities regularly and communicate and collaborate with engineering and housekeeping. Analyzes Spa and Hotel Operations revenue and spending to identify areas where efficiencies can be increased. Ensures that guest satisfaction and colleague morale are effectively managed in a balanced approach. Skills/Abiliites Ability to work flexible and extended hours as required by the operations of the resort. (hours may vary greatly during high seasons and include holidays and weekends). Experience in hotel operations and management in an upscale/boutique resort. Ability to effectively monitor and control expenses and maintain budget restrictions. Broad-based, up-to-date knowledge of hospitality trends, tools, and resources. Ability to write effective business communications, summaries, and reports using both prescribed and creative formats. Experience in customer service and conflict resolution. Must demonstrate the ability to address and recover from member and guest negative experiences. Exceptional communication skills, with the ability to effectively lead, train, coach, evaluate, and correct colleague behavior. Conflict management skills. Outstanding leadership skills and a great attention to detail. Additional duties as assigned. Education/Experience A Bachelor's Degree in Hospitality Management or a related field of study is preferred. Minimum of three years of Hospitality Management experience in a leadership role within a luxury club, hotel, or resort. Proven experience as Hotel Manager or relevant role. Extensive knowledge of high-end operations, spa, and club programs. Understanding of all hotel management best practices and relevant laws and guidelines Fluency in English; knowledge of other languages is a plus. Excellent verbal, written and communication skills. Able to apply basic math skills. Proficiency in Microsoft Word and Excel Knowledge of hotel management software (Jonas/Chorum software is a plus) Must be able to pass a background check. Must be able to pass a driving record check. Physical Requirements Must be able to stand for long periods of time. Must be able to lift, carry, push, squat, twist or pull. Must be able to sit for at least 25% of the shift. Must be able to lift up to 40lbs. Climb and descend stairs. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr Ventana Canyon Club and Lodge
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