Job Description

Job Description

Job Description

Paint Center Manager

Johnson Paint, A Ring's End Brand is seeking a determined full-time Paint Center Manager in Boston, MA in order to keep our paint operations running smoothly. This position earns a competitive pay and is eligible for great benefits , including traditional and Roth 401K, 3% 401K safe harbor company contribution, various medical insurance plans, FSA & DCA, employee discounts on our products and materials, life/accidental death & dismemberment insurance, long & short-term disability, paid holidays, paid time off (PTO), employee assistance program, and a legal counseling program. If this retail opportunity sounds like the right job for you, keep reading !

Are you a hard worker who genuinely cares about your customers and will go out of your way to make them happy? Are you interested in teaming up with an established building material retailer to fortify your skills ? If yes, complete our initial 3-minute, mobile-friendly application for this position because we want to meet you!

Position Summary:

This is a working position, so the incumbent not only supervises employees engaged in the job but also is expected to be involved in performing the same functions. Sells paint, and paint accessories to contractors, builders and homeowners: Advises customer on coatings, brushes, and other materials needed, and procedure to follow to complete task customer wishes to perform. Informs customer about quality of tools, paint, stains, necessary quantities/qualities, and other related materials. Handles telephone calls from customers answering questions about products, inventory and related information. Marketing and Growth of the Paint Center should be a constant consideration for all incumbents. Sets weekly schedule and approves time off with coordination of the Sales Manager and other stores.

Position Requirements:

This position requires the incumbent to be flexible and adaptable to the changes that quickly affect this job. The incumbent should have the skills, knowledge, and ability to train and supervise employees engaged in the Paint Sales position as well as perform the tasks of said position. All sales positions require exceptional customer service and problem-solving skills. The customer is the top priority and comes before any other task performed in this position. Product knowledge is critical as well as awareness of inventory levels. Ability to work on the computer register and operate keyboard. Answer telephones and respond to customers' needs. Need to perform mathematical functions, perform inventory counts, and make necessary adjustments to our system. Communication is the key to maintaining efficiency. We are a small organization that relies heavily on the participation of all employees. If people are missing it influences all employees not only within the department, but the entire store as well.

Duties Include:

Supervisory / Management

• Supervise all employees at the location
• Coordinate schedules for arrivals, departures, and lunch
• Measure incoming traffic in order to optimize staff levels for busy and slower times
• Train employees on new products, new procedures, and new policies

• Work closely with the store General Manager (if applicable) to ensure the highest levels of service
• Develop strategies for marketing the Paint Center in order to secure continued growth for the department
• Maintain optimal levels of inventory that meets our customer's needs
• Order material as needed

Customer Service / Store Sales

• Sell the maximum output of allotted products at authorized prices, and in accordance with established merchandising plans and policies
• Correspond with regular customer contacts and potential customers promoting the sale of all Ring's End products
• Instruct customers on use of products
• Handle instances of consumer dissatisfaction and specific customer complaints fairly, promptly, and effectively, and recommend adjustments to management

Customer Service / Store Sales (cont.)

• Cooperate with the credit department in obtaining customer credit information and aid in collecting delinquent accounts
• Provide feedback to General Paint Manager concerning the market needs for new improved products and services, changes in competitive policies, and strategies relating to products and markets, channels of distribution, advertising and promotion, pricing and sales activity
• Assist in evaluating the effectiveness of advertising programs and sales aids
• Sell all products at the highest possible published prices

Do you have a positive attitude that contributes to high company morale? Are you goal-oriented and self-motivated? Can you connect with our customers and build strong relationships? Are you an effective communicator? Do you present yourself professionally? If so, you may be perfect for this full-time retail position! Apply now!

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