Job Description

Phone Operator

Are you the calm and professional voice that callers rely on for guidance and reassurance? Do you thrive in helping people by providing clear information and connecting them with the right resources quickly? Is your ability to multitask on busy phone lines matched by your attention to detail and warm customer service? Final question: When faced with a challenge, do you get excited or run away?

Important: To apply, if you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To apply, submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. Recruiters do not contact.

Spine & Joint Centers of America is a leader in minimally invasive spine and joint surgery, with more than 30,000 procedures performed. Our mission is to provide advanced, patient-centered care that reduces recovery times and restores quality of life. With our main office in Gainesville, FL, and multiple locations across the country, we combine cutting-edge medical expertise with a compassionate approach to healthcare. Patients choose us not only for our surgical excellence but also for the way we support them through every step of their care journey.

We are proud of our collaborative team culture, which values clear communication, mutual respect, and continuous improvement. Our "happiness committee," book clubs, and professional development opportunities reflect our commitment to creating a positive and supportive workplace.

We are seeking a Phone Operator to serve as the first point of contact for patients, partners, and community members. This role is essential in managing high-volume calls, directing inquiries, and ensuring callers receive accurate information and timely assistance. The ideal candidate is professional, organized, and motivated to deliver excellent service while handling multiple priorities in a fast-paced medical office setting.

What you'll do:

• Call Management: Operate a multi-line phone system to answer, screen, and route calls efficiently.
• Information Provision: Provide accurate details about office hours, locations, procedures, and other services using internal resources.
• Customer Assistance: Assist patients and callers with inquiries, resolve concerns when possible, or connect them with the appropriate team member.
• Message Handling: Record and relay clear, accurate messages to staff members and providers.
• Data Entry & Record Keeping: Maintain call logs, update directories, and enter caller information into databases.
• Clerical Support: Assist with general office tasks such as sorting mail, scheduling follow-up calls, and supporting administrative functions.
• Emergency Response: Follow established protocols for contacting appropriate personnel or authorities in urgent situations.
• Equipment Monitoring: Report technical issues with the phone system promptly.

What we're looking for:

• Experience: 24 years in a phone operator, receptionist, or customer service role, ideally in a healthcare or high-call-volume environment.
• Communication Skills: Clear, professional verbal and written communication. Ability to stay calm and courteous under pressure.
• Technical Proficiency: Skilled in operating telecommunications equipment, computer systems, and call management software.
• Attention to Detail: Accuracy in message-taking and data entry.
• Problem-Solving: Quick to assess caller needs and connect them with the right resource.
• Customer Service Mindset: Patient, empathetic, and supportive, with a genuine desire to help people.
• Language Skills: Bilingual abilities are a strong plus.

Why you should work here:

• Impactful Work: You'll be the voice of Spine & Joint, helping patients and families during pivotal moments.
• Supportive Team Culture: Join a workplace that values collaboration, recognition, and personal growth.
• Room for Growth: Opportunities to expand into other administrative or patient coordination responsibilities.
• Professional Development: Access to continuing education and team-building activities.

Additional perks:

• Competitive salary ($40,000$45,000, commensurate with experience).
• Health, vision, and dental insurance packages.
• PTO and future retirement plan options.
• Ongoing training and career advancement opportunities.

Join Us at Spine & Joint Centers of America Step into a role where your professionalism and care make an immediate impact. As our Phone Operator, you'll be the reassuring voice that connects patients and families to the support they need, while becoming part of a team committed to excellence, compassion, and growth.

If you're ready to bring your communication skills and customer-first mindset to a workplace that values both people and performance, we'd love to hear from you. Apply today and take the first step toward building a rewarding career with us.

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