Job Description
Description:
The Reservations Agent at Palm House plays a key role in creating a seamless and personalized experience for guests from the moment they inquire about their stay. This role is responsible for handling reservation requests with accuracy and efficiency, maintaining up-to-date records, and providing an elevated level of service consistent with the luxury standards of the Palm House brand.
As the first point of contact for many guests, the Reservations Agent sets the tone for their entire experience. The ideal candidate will be detail-oriented, articulate, and customer-focused, with prior experience in high-end hospitality environments and strong knowledge of hotel systems such as Opera and booking platforms.
Requirements:Key Responsibilities:
Reservation Management:
Guest Relations & Service:
Administrative & Reporting:
Qualifications:
Physical Requirements:
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