Job Description
POSITION TITLE: Reservation Agent - Full Time
REPORTS TO: Guest Services Manager & Rooms Division Manager
LOCATION: Blue Harbor Resort, Sheboygan, Wisconsin
SCHEDULE: Full Time; Availability Required on Weekdays, Weekends, and Holidays
COMPENSATION: $17.00 hourly
WHY BLUE HARBOR:
At Blue Harbor Resort & Conference Center, we’re dedicated to creating seamless and memorable guest experiences—from thrilling adventures at our Breaker Bay waterpark to tranquil moments in Reflections Spa and delightful discoveries in our restaurants and boutique. Located on the gorgeous shores of Lake Michigan in Sheboygan, WI, our Victorian-style resort features 179 guest suites, private villas, 17,000 square feet of event space, and standout amenities that make every guest’s stay shine.
We’re looking for a Reservation Agent who’s warm, detail-oriented, and enthusiastic about helping guests make the most of Blue Harbor—from booking the perfect room to answering questions about our amenities and packages. You’ll be the friendly voice guiding guests through check-in, reservations, and planning, ensuring every journey starts with ease and excitement.
JOB OVERVIEW: The Reservation Agent serves as a key contact point for guests seeking to book accommodations, travel, or other services. We expect our Reservation Agents to deliver exceptional guest service by managing reservation requests with accuracy, professionalism, and efficiency—while supporting revenue goals and fostering smooth cross-departmental coordination.
Duties
Physical Requirements
Qualifications
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