Job Description

Job Description

Job Description

POSITION TITLE: Reservation Agent - Full Time
REPORTS TO: Guest Services Manager & Rooms Division Manager
LOCATION: Blue Harbor Resort, Sheboygan, Wisconsin
SCHEDULE: Full Time; Availability Required on Weekdays, Weekends, and Holidays
COMPENSATION: $17.00 hourly

WHY BLUE HARBOR:

At Blue Harbor Resort & Conference Center, we’re dedicated to creating seamless and memorable guest experiences—from thrilling adventures at our Breaker Bay waterpark to tranquil moments in Reflections Spa and delightful discoveries in our restaurants and boutique. Located on the gorgeous shores of Lake Michigan in Sheboygan, WI, our Victorian-style resort features 179 guest suites, private villas, 17,000 square feet of event space, and standout amenities that make every guest’s stay shine.

We’re looking for a Reservation Agent who’s warm, detail-oriented, and enthusiastic about helping guests make the most of Blue Harbor—from booking the perfect room to answering questions about our amenities and packages. You’ll be the friendly voice guiding guests through check-in, reservations, and planning, ensuring every journey starts with ease and excitement.

JOB OVERVIEW: The Reservation Agent serves as a key contact point for guests seeking to book accommodations, travel, or other services. We expect our Reservation Agents to deliver exceptional guest service by managing reservation requests with accuracy, professionalism, and efficiency—while supporting revenue goals and fostering smooth cross-departmental coordination.

Duties

• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests.
• Logs all wake-up call requests
• Provides information about hotel services to guests.
• Knows what action to take when an emergency call is required.
• Keep records of calls received.
• Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs.
• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested.
• Be able to problem solve; Handle guest complaints or booking issues with patience and empathy, escalating appropriately when necessary.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Physical Requirements

• Lift up to 10 lbs.
• Sit and/or stand long periods.

Qualifications

• 1+ years in hotel or reservation experience.
• Technical Proficiency
• Flexible with scheduling, including weekends and holidays.
• Excellent communicator with strong attention to detail.

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