Salesforce Business Analyst Job at Wilco Source, Philadelphia, PA

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  • Wilco Source
  • Philadelphia, PA

Job Description

Job Description

Key Responsibilities:

  • Collaborate with cross-functional teams to gather, analyze, and document business requirements related to healthcare and payer operations.
  • Lead the design and implementation of Salesforce Health Cloud solutions tailored to healthcare workflows.
  • Provide expertise in Provider Network Management (PNM) , including provider onboarding, credentialing, and network optimization.
  • Translate business needs into functional specifications and system configurations.
  • Support system integrations, data migrations, and enhancements within Salesforce.
  • Conduct gap analysis and recommend process improvements using Salesforce tools.
  • Facilitate user acceptance testing (UAT), training, and post-deployment support.
  • Stay updated on Salesforce platform releases, especially Health Cloud and Omni Studio (optional but preferred).
  • Act as a liaison between business stakeholders and technical teams to ensure alignment and successful delivery.

Required Qualifications:

  • 5+ years of experience as a Salesforce Business Analyst or similar role.
  • Proven hands-on experience with Salesforce Health Cloud .
  • Strong domain knowledge in Healthcare or Payer environments .
  • Experience with Provider Network Management (PNM) processes and systems.
  • Excellent analytical, communication, and stakeholder management skills.
  • Ability to create detailed documentation including user stories, process flows, and data models.

Preferred Qualifications:

  • Experience with Omni Studio (formerly Salesforce Industries).
  • Salesforce certifications such as Health Cloud, Business Analyst, or Administrator.
  • Familiarity with healthcare compliance standards (e.g., HIPAA).
  • Experience working in Agile/Scrum environments.

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