Job Description

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer‑first, every day. More than 9,000 of the most innovative companies worldwide, including CultureAmp, HootSuite, and Y Combinator, use Front to deliver five‑star service at scale. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In’s 100 Best Midsize Places to Work in SF 2025 , Top Places to Work by USA Today 2025 , Y Combinator’s list of Top Companies in 2023 , #4 on Fortune’s Best Workplaces in the Bay Area™ , Inc. Magazine’s 2022 Best Workplaces list , and Forbes Best Startup Employers 2022 List . As a Sales Development Manager, you’ll be an integral member of the go‑to‑market leadership team, and will have an opportunity to build a world‑class organization. You will be working closely with Front’s data team to uncover opportunities, marketing to craft compelling content and sales leadership to develop go‑to‑market strategies. While our SDR team is inbound focused currently, it will likely evolve to include an outbound motion and this leader should have deep experience with both. We are looking for a leader who has a proven record of creating a high performing SDR organization and considers coaching and career growth as primary motivators. Who will love this job? A teacher: Mentor and enable Front’s sales development team on career growth A strategist: Can help to optimize current processes and develop future priorities A builder: Grow the team and develop the tooling An insight ninja: Uncover opportunities and inform strategies leveraging data. A collaborator: Partner with sales leadership, marketing, and data teams What will you be doing? Leading and developing a team of SDRs based in Chicago and Dublin (UKI) Ensuring execution of our priorities and driving results which exceed plan Using SFDC and other data/insights tools to measure the business performance and identify opportunities for improvement/optimization Working cross functionally to ensure the right information is flowing to the right parts of the organization at the right time What skills and experience do you need? Prior leadership experience (SD or Sales) with a track record of success in both results and the development of your team Ability to derive insights from data and make sound decisions based on those insights Firm understanding of both inbound (MQL to SAO) and outbound (self sourced) pipeline generation Excellent collaborator with experience working cross functionally/globally This is a hybrid role, expected to be in our Chicago office on Tuesdays and Thursdays. What we offer Competitive salary Equity (we are post-series D & backed by some of the best VCs in the US) Private health insurance, including plan options at no cost to employees Paid parental leave Flexible time off policy Focus Fridays - learn more here! Flexibility to work from home 3 days/week (unless posted as a full‑remote role) Mental health support with Workplace Options Family planning support with Maven $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities Wellness Days - Fronteers get an additional day off on months with no holidays Winter Break - Our offices are closed from Christmas to New Year's Day! Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice and EU Privacy Notice. #J-18808-Ljbffr Front

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