Senior AWS Connect Engineer Job at The Giant Bullseye, Saint Louis, MO

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  • The Giant Bullseye
  • Saint Louis, MO

Job Description

Job Description

Job Description

Job Summary:
We are seeking a highly skilled Senior AWS Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect. The ideal candidate will have deep technical expertise in AWS services, experience building scalable and secure contact center platforms, and a strong understanding of healthcare compliance standards such as HIPAA.

Key Responsibilities:

  • Design, configure, and deploy Amazon Connect solutions including call flows, IVR, routing, and integrations

  • Implement and manage integrations with CRMs (e.g., Salesforce, Zendesk) and third-party applications

  • Leverage AWS services such as Lambda, Lex, Kinesis, DynamoDB, and S3 to build intelligent, automated workflows

  • Ensure solutions meet healthcare regulatory and compliance requirements (HIPAA, PHI handling)

  • Monitor, troubleshoot, and optimize performance, reliability, and security of contact center environments

  • Collaborate with product managers, business analysts, and operations teams to gather requirements and deliver scalable solutions

  • Provide technical leadership, mentor junior engineers, and contribute to best practices and standards

Required Skills & Qualifications:

  • 7+ years of experience in IT engineering with 3+ years in Amazon Connect or similar cloud contact center platforms

  • Strong hands-on expertise with AWS services including Lambda, CloudWatch, DynamoDB, S3, and API Gateway

  • Solid understanding of telephony, SIP, IVR design, and contact center operations

  • Proven experience in building secure, scalable, and highly available solutions

  • Strong troubleshooting, debugging, and problem-solving skills

  • Excellent communication and ability to work in cross-functional teams

Preferred Qualifications:

  • Experience in the healthcare industry with knowledge of HIPAA compliance and PHI data handling

  • Familiarity with AI/ML-powered features (chatbots, sentiment analysis, real-time analytics)

  • AWS certifications (Solutions Architect, SysOps, or Developer Associate/Professional)

  • Experience with Infrastructure as Code (CloudFormation, Terraform)

  • Exposure to omnichannel solutions (chat, email, SMS) integrated with Amazon Connect

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