Job Description

General Manager

Direct message the job poster from Petco

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing whats right for pets, people and our planet.

• We love all pets like our own
• Were the future of the pet industry
• Were here to improve lives
• We drive outstanding results together
• Were welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. Were focused on purpose-driven work, and strongly believe whats good for pets, people and our planet is good for Petco.

Position Overview

The General Manager is responsible for leading through Petcos vision of Healthier Pets. Happier People. Better World. in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, and a drive for results.

Position Responsibilities

The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently.

People

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Lead and implement a positive culture of teamwork, inclusion, and collaboration by working alongside the team, establishing priorities, and providing clear direction.
• Ensure quick and courteous service to all Petco guests by helping partners determine the guests needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customers needs.
• Responsible for all partner performance management in the Pet Care Center.
• Demonstrate and support a continuous improvement and growth mindset.

Performance

• Meet or exceed goals related to Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
• Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
• Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.
• Market the Pet Care Center and its products, oversee planning of onsite and community events, such as adoptions, school visits and other local promotions and animalwelfare events.

Process

• Ensure the proper health, appearance, welfare, and handling of all animals.
• Ensure merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad setup and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.
• Complete and submit accounting, inventory management and payroll paperwork in a timely manner; ensure all expenses are maintained within budgeted levels.
• Maintain the Pet Care Centers appearance in accordance with Petco operational standards and safety procedures.
• Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Ensure Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.
• Responsible to maintain the Pet Care Centers professional image, appearance, and cleanliness.

Other Essential Duties

• Model inspiring leadership. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals.
• Promote safety. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.
• Foster a collaborative culture. Encourage partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, satisfaction and company image.
• Prioritize talent development. Ensure a strong talent bench with partners who can successfully execute the companys plans, meet objectives, and manage an engaged workforce. Actively pursue development of bench strength through internal training and external recruitment.
• Engage and be present. Represent Petcos brand and image at a high level through strong culture and positive leadership.

Education and Experience

• High school diploma or its equivalent (GED) with proficiency in basic business & finance acumen, analysis and problemsolving skills, and high focus on people development & guest service.
• Excellence in communication and computer skills are also required.
• Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred.
• A working knowledge of general business practices is highly desirable, as are strong organizational skills.
• Qualified applicants will possess an aptitude for demonstrating strong customer service and the ability to instruct others, a professional appearance and demeanor, and a keen and genuine interest in all kinds of animals.
• Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.

Supervisory Responsibility

The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.

Work Environment

The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carryouts and bank deposits will require an employee to leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.

Contacts

This position has continuous contact with the general public at the Pet Care Center and at Pet Care Centerrelated events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Salary Range

36.00 59.50 per hour.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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