U.S. Based Contact Center - Service & Inside Sales Advisor - Fully Remote Jobs in Florida Job at Delta Defense, Thonotosassa, FL

K0gxUHE0dmpqRXZPaUwyOEpvRyswTDcrQ2c9PQ==
  • Delta Defense
  • Thonotosassa, FL

Job Description

Job Category: Contact Center

Requisition Number: CONTA001863

Job Details

Description

** This remote work opportunity is open to Florida residents only. **

Most contact centers suck; ours doesnt! Imagine starting each day excited to work alongside mission-focused teammates and inspiring leaders.

If you're eager to use your expertise in addressing customer concerns via phone, digital chat, social media, and SMS/text to redefine award-winning customer experience, this is your chance.

Were proud to be one of Newsweeks Top 100 Americas Most Loved Workplaces and we are on the grow. Consider joining our team of passionate culture warriors.

Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at

Contact Center Service & Inside Sales Advisor - Position Summary:

  • Engage with USCCA members and prospects through inbound and outbound calls and chats.
  • Build deep connections, helping members become the best protectors of themselves and their families.
  • Understand individual needs and educate on membership value through needs-based sales.
  • Provide outstanding service with account updates, payments, and membership purchases.
  • Make a difference every day, delivering an award-winning customer experience.

Elevate your career with us and reap the rewards of your success!

  • Starting salary $21.00/hour
  • Shift premium available based on days and hours worked
  • Eligible for commission
  • 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
  • 100% Remote work from your home office; say good-bye to commute time and to traffic!
  • Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD

Contact Center Service & Inside Sales Advisor - Essential Duties & Responsibilities:

  • Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships.
  • Provide knowledgeable, respectful responses without scripts.
  • Stay informed about products, services, and promotions.
  • Use a "find needs, fill needs" approach to offer solutions and sell memberships and products.
  • Address concerns with empathy and detail, retaining members contemplating non-renewal.
  • Follow up to ensure exceptional service.
  • Achieve performance targets for efficiency, sales, and retention.
  • Collaborate with your team for continuous learning and growth.
  • Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience:

  • High School diploma or equivalent required. Associates degree or higher preferred.
  • This is not an entry level role and requires prior work history in a customer service or sales role. Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus.
  • Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
  • Excellent interpersonal skills complemented by strength in both written and verbal communication.
  • Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
  • Computer fluency; working knowledge of software applications and advanced internet functions.
  • Passionate about delighting customers and communicating with them through conversation.
  • Able to work equally as well in a team environment, in-office or remotely.
  • Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.

New hires must complete full-time, paid training which includes onboarding, products and systems, sales and service, and preparation for the Producer Property and Casualty Licensing. Required training runs Monday through Friday 8:00am-4:30pm Central for the first 8 weeks upon hire. Training is virtual for remote employees.

Now hiring Full Time employees for the following 40 hour/week openings with 8 hour shifts :

  • Tuesday through Saturday, 1:30pm - 10:00pm CDT
  • Sunday through Thursday, 1:30pm - 10:00pm CDT

** This remote work opportunity is open to Florida residents only. **

If you are interested in this role but do not reside in Florida, please visit our Careers page to view other open positions.

Benefits information can be reviewed at: Delta Defense Careers

Anticipated application close date: October 1, 2025

** Please check your email after submitting your application. To advance in the hiring process, you must complete the requested online assessment. We look forward to reviewing your application. **

PM19

LI-#REMOTE

September 9, 2025

PIb30be631051a-26289-38494518

Delta Defense

Job Tags

Remote job, Full time, Work at office, Immediate start, Work from home, Home office, Monday to Friday, Shift work, Sunday, Saturday,

Similar Jobs

Ideal Image

Retail Clinic Manager Job at Ideal Image

2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.OverviewIdeal Image is North Americas #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective... 

XPO

Truck Driver - Home Daily - CDL A Job at XPO

 ...What youll need to succeed as a Truck Driver at XPO Minimum...  ...1 years of age Valid Class A commercial driver's license...  ...Pay, benefits and more: Home daily Up to $5,000 in bonuses available...  ...materials #PIQ Dont have your CDL-A yet? Learn more about our Driver... 

Nashville Zoo

Animal Diet Technician Job at Nashville Zoo

 ...Animal Diet Technician Under the general supervision of the Commissary Area Supervisor, the Animal Diet Technician is responsible for the daily preparation of diets, including all duties related to diet preparation for all the animals in the collection within Nashville... 

Connective Business Solution

Database Manager Job at Connective Business Solution

 ...General Characteristics Responsible for ensuring the design, maintenance and implementation of database management systems, which provides the organization with orderly methods of data storage and controlled access to data. Possesses the technical expertise to provide... 

Center For Education Inc

Reading Specialist Job at Center For Education Inc

 ...Job Description Job Description Job Summary Small private school in search of a reading specialist to provide instruction for a small group of two to three students. We are seeking a specialist for one hour a day Monday through Fridays. The reading specialist will...